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For forms of payment including direct debit and EFT, see our
QTC Consulting Pty Ltd applies the following policy in assessing eligibility for credits, refunds and participant substitutions:
In the event of a training course or assessment being cancelled by QTC, you will be issued in full a refund of all fees paid in respect of that course or assessment.
Non-attendance of a course or assessment or any part of a course, once a participant has enrolled will not warrant a refund or credit.
If cancellation of attendance to a training course is less than 21 calendar days prior to the commencement of that course, no refund will be given in respect to that course. However, participant substitution is allowed provided QTC is advised in writing of the substitution prior to the commencement of that course. The substituted participant must complete a course enrolment/registration form prior to attending the course.
In the event of a participant being unable to complete a course they have commenced, due to sickness or personal crisis, that participant may attend the course again free of charge subject to availability, upon consultation with QTC staff.
In the event of a participant being unable to commence a course due to sickness or personal crisis, consideration will be given to a refund or credit. In this instance they must contact QTC in writing and attach relevant documentary evidence. Any credit or refund will be subject to an administration fee.
NB: Consideration for any credit or refund of fees is at the absolute discretion of the Company Directors.
Under no circumstances will QTC Consulting Pty Ltd accept any responsibility, financial or otherwise, for changes in personal circumstances or work commitments which may occur after enrolment on a course.
QTC is committed to ensuring that access and equity principles are applied to all training activities. QTC complies with relevant Equal Opportunity Legislation.
All personnel are aware of, and adhere to, these principles:
Status as a parent or carer
Religious or political conviction
Membership or non-membership of an association or organisation of employers or employees
All participants will be recruited in an ethical and responsible manner which promotes inclusiveness and is consistent with the National Training Package.
The dignity and privacy of an individual will be respected at all times.
An individual may be discriminated against in the provision of courses/ services if:
It is based on a genuine occupational qualification, or requirement in relation to a particular position, or
Where the provision of courses/services requires special services and facilities the supply of which would impose unjustifiable hardship or
It is for the purpose of carrying such courses/services for the benefit of a group which is disadvantaged or has a special need because of a prescribed attribute, or
Where a person has a criminal history which impacts on the requirements of the course/service being provided.
A student requires delivery in a language other than that being offered by QTC in accordance with the relevant Training Package.
QTC acknowledges that students come to the program with a wealth of personal knowledge and life experiences. It provides an entry point to further/higher/ vocational education by offering accredited or non-accredited curriculum and culturally appropriate teaching resources that are relevant to participant needs and circumstances. It is not reliant on success or failure at school, is self paced, negotiable and flexible with participants encouraged to be involved in their own feedback and the decision making processes regarding realistic goals and progress.
Students need to have every opportunity to maximise their training and learning experience. Where there is perceived difficulty in achieving learning goals, discussion with the learner will be encouraged. Information will be provided about possible alternative pathways to achieve goals, options/choices to overcome barriers and ways to access a supportive network. This information will vary according to the individual needs of the learner.
Assessment is confidential and focuses on what the participant can do rather than cannot do. It is flexible, uses a variety of assessment tools and includes suggestions and negotiation about future goals/development.
QTC provides a safe environment that enables risk-taking, the opportunity to change, is encouraging and supportive allowing regular contact with peers/staff in familiar surroundings. Open and honest communication enables growth in self-esteem and self-concept.
In accordance with ASQA guidelines, "where the RTO requires, either directly or through a third party, a prospective or current learner to prepay fees in excess of a total of $1500 (being the threshold prepaid fee amount), the RTO must meet the requirements set out in the Requirements for Fee Protection in Schedule 6."
QTC offers direct debit options delivered via DebitSucces. Your payments will be managed by DebitSuccess and details of your payment Terms and Conditions and Direct Debit Request will be sent to you by email. If you have any queries regarding your payments please contact DebitSuccess on 1800 148 848. A copy of the Terms and Conditions can be found
Students who chose to withdraw from the course while they have an active direct debit agreement in place will not be charged for future payments. It is the responsibility of the student to contact both QTC and DebitSuccess to arrange withdrawal from course and cancellation of debit plan. Cancellations must comply with DebitSuccess terms and conditions, as provided at point of signup.
No refunds will be offered for payments already processed.
QTC is committed to supporting the National Privacy Principles (NPPs) set out in the Privacy Amendment (Private Sector) Act 2000. Our aim is to support, and ensure that it complies with the NPP which forms the basis of the law introduced to strengthen privacy protection for the public. We believe that in supporting industry best practice this statement will address any potential concerns you may have about how personal information you provide to us is stored, used and accessed.
QTC receives and stores transaction information, information you enter on our web site or have provided to us in application, registration or administration processes.
Wherever it is lawful and practicable, QTC will endeavour to provide you with the option of not identifying yourself or not providing personal information when entering transactions with us. However, failure to provide the full and complete information as requested may result in a limited ability on our part to offer or deliver complete services to you.
No personal information is collected when you browse our site generally - we do not keep records which identify those who have accessed our site. In addition, personally identifiable information such as name, birth date and contact details (email addresses) are only collected from you directly.
Information collected is kept for as long as it is needed to provide the requested service - when your information is no longer required for these purposes it will be removed.
The primary purpose in collecting information from you is to enable us to provide services as efficiently as possible. We will only collect and store information about you that is necessary. The information you provide will not be disclosed to third parties.
QTC will not, without your consent, disclose personal information for any purpose (a Secondary purpose) other than for the main purpose (Primary purpose) of fulfilling our business commitments to you, except where:
It is required or authorised by law, or for purposes of law enforcement and matters directly related to law
enforcement, or the prevention of unlawful activity;
The secondary purpose is related to the primary purpose (or directly related when sensitive information is
involved) and there is a reasonable expectation that we would use or disclose the information in the
QTC reasonably believes it is necessary to prevent any serious and imminent threat to any person's life, health or safety or the public's health or safety.
QTC will not otherwise disclose your personal information to any other party without your consent.
QTC will use all reasonable means to ensure that you only provide personal information in a secure environment and when the information is no longer required, it will be destroyed or permanently rendered anonymous.
Where indicated by a lock (on the browser window), we protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information, you input. In conjunction with our key suppliers and agents, we operate secure data networks protected by an industry standard firewall and password protection system. We also take care to ensure that we have security measures in place to protect against the loss, misuse, unauthorised access, alteration, modification or disclosure of your user data under our control.
The security of any information (including personal information) downloaded and stored on your PC or Server is the responsibility of the individual. The individual is also responsible for the correct configuration of the hardware and software he/she uses to access the QTC web site, along with the physical security and maintenance of that equipment.
Notwithstanding the fact that we take all reasonable steps to protect your personal data including the use of encryption technology, we cannot guarantee the security of any data you disclose on-line. You can help us keep your personal information secure by logging off when you have finished using a shared computer.
QTC imposes strict rules on its employees who have access either to the databases that store your user information or to the servers that host our services and while we cannot guarantee that any unauthorised access, disclosure, loss, misuse or alteration to your data will not occur, we will take all reasonable steps to prevent such unfortunate occurrences. You accept the inherent security implications of dealing on-line over the Internet and will not hold QTC or its employees responsible for any breach of security.
QTC makes all attempts to ensure that all personal information collected and stored in its database is correct and accurate. You may at any time request access to information we have collected from you and obtain a more in depth explanation about how the information is used, by contacting us directly at email@example.com . We will endeavour to meet or advise you of the outcome of a request within seven business days of receipt of your request.
You also have the right to request access to your personal information at any time.
QTC is committed to providing clients’ with a fair and responsive system for handling and resolving complaints. You have a right to complain and to have your complaint handled efficiently. We believe that in receiving your complaint, we are provided with a valuable opportunity to improve the services we deliver to you and maintain your confidence in QTC and our services.
If at any time you wish to lodge a complaint in respect of the handling, use or disclosure of your personal information by QTC, please send your written complaint to the Chief Executive Officer of QTC, at QTC National Office: firstname.lastname@example.org , ph.040 2266 705, or mail 90 Maribrynong Street, Footscray Vic 3011.
QTC will use all reasonable endeavours to protect and keep confidential any personally identifiable information in its possession in relation to its clients’ or website visitors. If any confidential or personally identifiable information is accessed by a third party, whether by negligence or otherwise of QTC, its agents, suppliers, contractors, related bodies corporate, affiliates or associated parties, to the extent permitted by law, QTC is not liable for any loss, damage, costs, liability or other form of contribution.
This policy applies to complaints generated by a member of the public, a consumer or a student of QTC’s services. A complaint may be about anything done, or not done, by management or another employee or employees of QTC, which the customer or client feels has been unfair or unjust. The complaint may also be about but not limited to, discrimination, harassment, or any other decision or behaviour which is thought to be unfair, unjust or upsetting.
QTC has a positive attitude towards complaints. Complaints give us the opportunity to develop the quality of our services and accordingly our Policy complies with the Australian Standard. Customers are encouraged to complain when they are dissatisfied and/or would like to see us further improve our service delivery and Staffs are encouraged to appreciate complaints and respond to them effectively.
The Complaints Policy is regularly reviewed to ensure effective outcomes. The policy is made readily available to consumers. Complaints are responded to promptly and the outcome of complaints is recorded.
We recognise the need to be fair to both the person making the complaint and the person against whom the complaint is made. Complaints are treated confidentially when requested.
All staffs are trained to respond to complaints constructively.
The process for making a complaint is simple and usually involves:
talking to a member of QTC staff;
talking to the Director of QTC;
writing a letter; and
providing feedback on an evaluation form, or some similar simple means.
If a person making a complaint is unsatisfied with the response from QTC, the Director QTC will advise whether it would be appropriate for QTC Australia to take any action or whether the complaint should be referred to a relevant external body, for example ASQA http://www.asqa.gov.au/complaints/complaints.html the Ombudsman, or the Anti Discrimination Board.
Steps to Complain
Approach the person concerned
Make every attempt to solve the problem with the person involved
If the matter remains unresolved
Approach the Manager of Training (Director of QTC)
The Director of QTC is responsible for investigating a complaint or appeal and recommending the appropriate response or action. If the complaint is about a specific individual, the Director’s response will include:
Informing the person about whom the complaint is made and seeking their views and perspective;
Giving consideration to the use of a mediator; and
Informing complainant/appellant of the outcome of the complaint within five (5) working days.
If the matter remains unresolved:
Refer your complaint to ASQA
ASQA will review a training provider when:
previous attempts to resolve the matter through the RTO Complaints & Appeals process and/or independent mediation have failed; and
the circumstances are such that attempts to resolve the matter directly with the RTO may result in victimisation or harassment.
In addition to the above ASQA require that:
details of the complaint or appeal are received in writing; and
The complaint provides evidence or examples to substantiate claims that the complaint relates to a potential breach of registration requirements.
Details of Complainant/Appellant Date:
Details of Complaint/Appellant
Referred to Director: Yes/ No Date:
Referred to ASQA: Yes/ No Date:
Outcome: Resolved/ Unresolved
Recorded in register: Date:
This Website is owned and operated by QTC Consulting Pty Ltd. The materials and information published on this website including all images, graphics and text are protected by copyright, trade mark and other forms of proprietary rights.
Except as otherwise provided, the contents of this website shall not be reproduced uploaded, published, posted, transmitted or otherwise circulated or distributed in any manner without prior written permission of QTC Consulting Pty Ltd. It is permitted to download, copy, display or print material from this website for personal, non-commercial use provided that all accompanying copyright and other proprietary notices are kept intact. It is however not permitted to modify any document or material on this website. If you intend to publish material from this site, to use it in promotions, advertising or product literature or in some other forms in the public domain, the copyright notice must appear in all copies and the publication must not imply QTC Consulting Pty Ltd endorsement of any company, institution or product or of any conclusions drawn from the data.
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